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  4. Co-Creation with Stakeholders

Co-Creation with Stakeholders

MARUI GROUP is reinforcing its co-creation management activities through constructive engagement with stakeholders with the ultimate goal of developing a business that brings joy to all customers. These initiatives are also aimed at winning the support of employees, customers, shareholders, other investors, members of communities and society as a whole, and business partners with regard to our inclusion-oriented activities.

Our Vision for Co-Creation Management

MARUI GROUP has a corporate culture of listening to customer input that dates back to its founding. Dialogue with customers and other stakeholders is exceptionally important to co-creation management, and we seek to always make communication constructive, never marginalizing others' opinions. Such dialogue is crucial to achieving harmony between the interests and the happiness of all stakeholders. We must continue innovating our business frameworks and practices in order to increase the intersection between stakeholder interests and happiness. This is MARUI GROUP's approach toward innovation and its vision for co-creation management.

MARUI GROUP's Multi-Stakeholder Corporate Governance

Co-Creation with Customers

The planning meetings we hold with customers are not just a venue for soliciting customer feedback; they are a co-creation activity that invites customers to take part in the value creation process for developing stores and products that all customers choose.


Co-Creation with Shareholders and Other Investors

Through coordination between the IR Department and the ESG Promotion Department, MARUI GROUP has been enhancing communication with investors and stepping up information disclosure. These initiatives have earned the Company praise, with it receiving various awards and being included in numerous indexes.

Co-Creation with Business Partners

The Marui Group Procurement Policy was formulated in 2016, and we conduct surveys and on-site investigations together with business partners to ensure a stable supply of products and confirm partners' human rights and work environment initiatives.


Co-Creation with Employees

Our intra-Group project teams, including the Diversity Project Team, Marui Future Project Team, Healthcare Promotion Project, Medium-Term Management Visionary Committee, and other such forums, provide opportunities for employees to discuss and share thoughts with individuals from other companies.


Co-Creation with Communities and Society

MARUI GROUP is engaged in co-creation activities with society. It participated in the TOKYO RAINBOW PRIDE 2018 LGBT pride event and held an event that utilized the anime series Osomatsu-san. We aim to increase the number of EPOS card collaboration partners.


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