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MARUI GROUP Privacy Policy

MARUI GROUP (the Company and its subsidiaries and affiliates) collects personal information on its customers and other stakeholders in order to provide services that satisfy customers through its business activities. This personal information is an important asset to the ongoing growth of MARUI GROUP. Accordingly, the appropriate management of such information is a major management responsibility. MARUI GROUP has therefore established Groupwide privacy policies for guiding efforts to appropriately manage and protect all personal information collected by MARUI GROUP.

  • 1. Acquisition, Use, Provision, and Outsourced Handling of Personal Information

    When collecting personal information, MARUI GROUP shall receive expressed consent from the individual in question after clearly explaining the purpose for which the collected information will be used. Collected personal information will only be used for the purpose initially agreed upon, and appropriate management will be practiced while implementing measures to prevent such information from being used for other purposes.

    MARUI GROUP will not provide personal information to a third-party without consent from the individual in question except in cases when permitted by law. When contracting third parties to perform handling of personal information, MARUI GROUP will select entities that have sufficient measures in place to protect personal information and ensure that this information is managed appropriately by including stipulations pertaining to the protection of personal information in contracts and other agreements.

  • 2. Measures for Protection of Personal Information

    MARUI GROUP shall take steps to prevent unauthorized access, destruction, damage, or leakage of personal information. In the event that an information security incident occurs, swift action will be taken to address this incident. In addition, MARUI GROUP shall establish rules regarding the appropriate management and use of personal information, appoint individuals responsible for managing such information, and provide thorough training to Group officers and employees.

  • 3. Compliance with Laws and Standards Regarding Personal Information

    MARUI GROUP shall comply with laws such as Japan’s Act on the Protection of Personal Information, national policies, and other standards regarding the handling of personal information.

  • 4. Continuous Improvement of Personal Information Management Systems

    MARUI GROUP shall develop, implement, and continuously improve personal information management systems to ensure that personal information is protected.

  • 5. Inquiries Regarding Personal Information

    MARUI GROUP shall respond to any inquires regarding the disclosure, revision, or deletion of personal information as well as any complaints or consultations from individuals or proxies acting on behalf of individuals pertaining to personal information it has collected.

  • 6. Use of Cookies

    MARUI GROUP uses cookies for some of the content provided on its websites. Cookies are files saved in a user’s browser when they access a website. These files do not contain names, email addresses, or other personal information. It is possible to disable the use of cookies by adjusting one’s browser settings. Should a user disable the use of cookies, it may impact their ability to view certain parts of MARUI GROUP websites.

  • 7. Revision of Privacy Policies

    MARUI GROUP shall revise its privacy policies as deemed necessary. Information on important changes to such policies will be provided through MARUI GROUP’s corporate website.

    Group Companies with Privacy Policies

Privacy Policy of MARUI GROUP CO., LTD.

MARUI GROUP CO., LTD., has defined the following policies for the management of personal information including the names, addresses, and email addresses of customers, business partners, shareholders, officers, and employees.

The terms used in these policies are based on the definitions put forth by the Act on the Protection of Personal Information of Japan and other relevant legislation. Personal information acquired by Group companies other than MARUI GROUP CO., LTD., and other personal information defined as applicable for management under the regulations of these companies shall be managed in accordance with the regulations of each company.

  • 1. Compliance with Relevant Legislation, Guidelines, etc.

    MARUI GROUP shall manage personal information appropriately and in compliance with the Act on the Protection of Personal Information and other relevant legislation as well as the guidelines and other standards set forth by the Company’s Personal Information Protection Promotion Committee and this privacy policy.

  • 2. Collection of Personal Information

    MARUI GROUP shall only collect personal information through appropriate and legal means.

    With regard to information classified as "special care-required personal information" in the Act on the Protection of Personal Information, expressed consent must be received from the individual in question prior to collecting such information.

    Furthermore, MARUI GROUP will only collect and use "Individual Numbers" and "Specific Personal Information" as defined in the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures for the purposes permitted under this law.

  • 3. Purposes of Use of Personal Information

    MARUI GROUP will only use collected personal information for the following purposes or for purposes that are clear from the method through which this information was collected. Personal information will not be used for other purposes without expressed consent from the individual in question except in cases when such usage is permitted by law.

      Purposes of Uses for Personal Information of Customers and Business Partners

    • (1) Use for the purpose of performing transactions in the retailing, FinTech, or other businesses of MARUI GROUP or in performing related procedures
    • (2) Use for the purpose of supplying information related to products, services, or other offerings of the businesses of MARUI GROUP
    • (3) Use for the purpose of responding to inquiries or consultations from customers or business partners
    • (4) Use for the purpose of performing procedures associated with (3) above

      Purposes of Uses for Personal Information of Shareholders

    • (1) Use for the purpose of exercising rights or obligations defined by the Companies Act of Japan
    • (2) Use for the purpose of supplying information regarding the businesses of MARUI GROUP
    • (3) Use for the purpose of facilitating discussion with shareholders regarding the businesses of MARUI GROUP
    • (4) Use for the purpose of providing shareholder and other benefits from MARUI GROUP
    • (5) Use for the purpose of managing shareholders in accordance with relevant legislation
    • (6) Use for the purpose of responding to inquiries or consultations from shareholders

      Purposes of Uses for Personal Information of Officers and Employees of MARUI GROUP CO., LTD., and Group Companies

    • (1) Use for the purpose of human resource or labor management
    • (2) Use for the purpose of promoting occupational health and safety, health, and healthcare management
    • (3) Use for the purpose of performing procedures related to social health insurance or other welfare programs
    • (4) Use for the purpose of performing other procedures related to officers and employees
  • 4. Joint Usage of Personal Information

    Joint usage of names, addresses, email addresses, and other personal information collected from customers and business partners may be conducted between MARUI GROUP CO., LTD., and Group companies in order to realize more comprehensive use of personal information for the purposes described in "Purposes of Uses for Personal Information of Customers and Business Partners" under "3. Purposes of Use of Personal Information" above. Joint usage of personal information collected by Group companies will be conducted in accordance with the relevant regulations of the companies engaged in joint usage. Joint usage will not be conducted with regard to information for which such use is prohibited by the regulations of the relevant companies.

    The following Group companies engage in joint usage of personal information.

    • – MARUI GROUP CO., LTD.
    • – MARUI CO., LTD.
    • – Epos Card Co., Ltd.
    • – AIM CREATE CO., LTD.
    • – MOVING CO., LTD.
    • – M & C SYSTEMS CO., LTD
    • – MARUI FACILITIES Co., Ltd.
    • – MARUI HOME SERVICE Co., Ltd.
    • – MRI Co., Ltd.
    • – Epos Small Amount and Short Term Insurance Co., Ltd.
    • – TSUMITATE SECURITIES PREPARATORY CO., LTD.

    Group Company Responsible for Management of Personal Information Used Jointly

    • – MARUI GROUP CO., LTD.

    In addition to the above, joint usage of personal information collected from officers and employees of MARUI GROUP CO., LTD., and Group companies may be conducted between MARUI GROUP CO., LTD., MARUI GROUP’s health insurance union, and MARUI GROUP UNION in order to realize more comprehensive use of personal information for the purposes described in "Purposes of Uses for Personal Information of Officers and Employees of MARUI GROUP CO., LTD., and Group Companies" under "3. Purposes of Use of Personal Information" above. MARUI GROUP CO., LTD., shall be responsible for the management of personal information used jointly in this manner.

  • 5. Subcontracting of Personal Information Handling

    MARUI GROUP may subcontract the handling of personal information it has collected to third parties in order to facilitate smooth operations or the provision of higher quality services to customers or shareholders. In these cases, the personal information provided will be limited to the minimum amount necessary to perform the tasks for which the third party is contracted.

  • 6. Provision of Personal Information to Third Parties

    Personal information will not be provided to third parties (with the exception of cases involving subcontractors handling personal information) without advance consent from the individual in question except in cases when such usage is permitted by law.

  • 7. Management of Personal Information

    • (1) Information accuracy
      MARUI GROUP shall take steps to ensure that all information is accurate and up-to-date as required for the intended purpose of use. Personal information that is no longer necessary is to be deleted.
    • (2) Information security
      MARUI GROUP shall implement information security measures as necessary to prevent the destruction, damage, or leakage of personal information.
    • (3) Employee oversight
      MARUI GROUP shall work to entrench awareness regarding appropriate personal information management among employees responsible for handling such information, provide education to these employees, and exercise the necessary oversight of these employees.
    • (4) Oversight of subcontractors
      When contracting the handling of personal information to subcontractors, MARUI GROUP shall select subcontractors that have implemented appropriate information security measures and exercise the necessary oversight of subcontractors.
  • 8. Continuous Improvement of Personal Information Management Systems

    MARUI GROUP shall develop, implement, and continuously improve personal information management systems to ensure that personal information is properly managed.

  • 9. Protection of Rights Associated with Collected Personal Information

    • (1) Should an individual or proxy acting on behalf of an individual request an explanation of the purposes for which personal information collected by MARUI GROUP is used, a prompt explanation shall be provided except in the following cases.
      • i.When the purpose for which the personal information of the individual in question to be used is clear
      • ii.When the provision of such explanation could adversely impact the life, physical safety, assets, or other interests of the individual in question or of a third party
      • iii.When the provision of such explanation could adversely impact the rights or legitimate interests of MARUI GROUP
      • iv.When the provision of such explanation could adversely impact the legally mandated procedures of a national government institution or local public organization for which MARUI GROUP is required to provide assistance
    • (2) Should an individual or proxy acting on behalf of an individual request disclosure of the personal information that has been collected by MARUI GROUP, prompt disclosure shall be performed except in the following cases.
      • i.When such disclosure could adversely impact the life, physical safety, assets, or other interests of the individual in question or of a third party
      • ii.When such disclosure could seriously impede the legitimate operations of MARUI GROUP
      • iii.When such disclosure would constitute a legal violation
    • (3) Should an individual or proxy acting on behalf of an individual request the revision, addition, or deletion of personal information collected by MARUI GROUP, a prompt investigation of the situation shall be performed and the appropriate steps shall be taken based on the findings of this investigation.
    • (4) Should an individual or proxy acting on behalf of an individual request that MARUI GROUP cease the use of and delete personal information it has collected, the appropriate steps shall be taken after determining that the request was based on a legitimate reason.
    • (5) Requests applicable (4) above should be made by submitting the designated forms and documents listed on those forms to the contact venue described in "11. Contact Venue for Inquiries and Complaints" below. Personal information collected in this manner will be used for the designated purpose, and strict management of this information will be practiced. Forms and documents submitted will not be returned.
  • 10. Handling of Anonymized Information

    • (1) When creating anonymized information, MARUI GROUP shall take the necessary steps to ensure that the individuals with whom the information is associated cannot be identified and that the original personal information cannot be reproduced.
    • (2) When using anonymized information, MARUI GROUP will not compare this information to other information for the purpose of identifying the individuals with whom the anonymized information is associated.
    • (3) Items regarding the individuals whose personal information was used by MARUI GROUP to create anonymized information will be disclosed as required by relevant legislation.
    • (4) When providing anonymized information to third parties, MARUI GROUP shall disclose items regarding the individuals whose personal information was used to create the anonymized information and the purpose for which this information was provided as required by relevant legislation. In addition, MARUI GROUP shall inform the third party of the fact that the information has been anonymized.
  • 11. Contact Venue for Inquiries

    Contact Venue Compliance and Legal Affairs Section, General Affairs Department, MARUI GROUP CO., LTD.
    Address MARUI GROUP CO., LTD. 3-2, Nakano 4-chome, Nakano-ku, Tokyo 164-8701, Japan
    Phone 03-3384-0101(Receptionist)
    Hours: 10:30–18:00 (Closed on Wednesdays, Sundays, and Company holidays)
  • 12. Revision of Privacy Policy

    This policy is to be reviewed as necessary by the Board of Directors and revised when deemed prudent through sufficient discussion. Minor revisions, such as changes to organization names, may be made at the discretion of the chief security officer. Information on important changes to this policy will be provided through MARUI GROUP’s corporate website. Upon revisions, the revised privacy policy shall be applied effective as of the date of announcement.

Established on June 25, 2018

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