1. Home
  2. Sustainability
  3. Core Theme 4
  4. Risk Management

Risk Management

Based on sustainability-related trends in the areas of business activities, human rights, and occupational health and safety, we revised the MARUI GROUP Code of Conduct and established the MARUI GROUP Human Rights Policy and the MARUI GROUP Occupational Health and Safety Policy in November 2017. The effectiveness of these policies will be evaluated once a year and awareness will be entrenched among all Group employees through training and other activities.

Board of Directors

The Board of Directors oversees the establishment and implementation of frameworks for ensuring that internal control systems related to compliance, the appropriateness of financial reports, and risk management are functioning effectively.

In addition, the Board of Directors maintains six committees to manage high-risk areas: the Public Relations IR Committee, Internal Control Committee, Environment CSR Promotion Committee, Personal Information Protection Promotion Committee, Safety Control Committee, and Insider Trading Prevention Committee. Through these committees, swift improvements to workflow processes are pursued while steps are taken to prevent the actualization of risks. The Compliance Promotion Board, which is to be chaired by the president, has been put in place to oversee these committees.

MARUI GROUP Code of Conduct

All Group officers and employees are expected to comply with laws and regulations as well as with international rules and the principles embodied in these norms and to act with the recognition that adherence to the MARUI GROUP Code of Conduct is an important duty of all members of MARUI GROUP. The MARUI GROUP Code of Conduct was established after sufficient discussion by the Board of Directors and will be reviewed as appropriate.

MARUI GROUP Human Rights Policy

MARUI GROUP aims to contribute to the development of a flourishing and inclusive society that offers happiness to all. We therefore declare that all Group officers and employees are expected to endorse international standards regarding human rights and ensure respect for the personalities and individuality of all people throughout the Company. In addition, we ask that business partners and other external stakeholders endorse the MARUI GROUP Human Rights Policy, and we also disclose information on related initiatives.

MARUI GROUP Occupational Health and Safety Policy

MARUI GROUP understands that providing employees with a safe and hygienic workplace environment is essential to supporting the growth of all employees and is instrumental to invigorating the entire organization and driving the improvement of corporate value. The MARUI GROUP Occupational Health and Safety Policy was established based on this understanding. In accordance with this policy, we pursue higher levels of safety and hygiene and promote voluntary occupational health and safety initiatives on a Groupwide basis in all business activities.

Disclosure Policy

MARUI GROUP complies with all relevant laws and regulations and conducts timely and appropriate information disclosure to ensure that its management is both impartial and highly transparent. The Corporate Planning Division, the IR Department, the General Affairs Department, and the Financial Department are responsible for information disclosure. The Company actively discloses both financial and non-financial information if this information is deemed valuable to shareholders, investors, and other stakeholders, seeking to deepen their understanding of the Company. Moreover, we seek to disclose information through venues that are easy to access.

Protection of Personal Information

In protecting personal information, the Group has established regulations for handling such information and seeks to improve the accuracy of information management through the initiatives of the Personal Information Protection Promotion Committee, which is membered by directors and executive officers. We also hold Groupwide educational and training programs aimed at employees to further promote information protection. With regard to personal information stored as electronic data, we practice rigorous management of core servers and undergo security inspections by third-party organizations to ensure that we are safe from attacks from outside of the Company. MARUI GROUP also takes every possible measure to prevent unauthorized access from within the Company. Moreover, each Group company has established its own privacy policy.

Information Security Policy

The information assets, including data, hardware, other equipment, networks, customer information, and employee information, handled by all Group companies are managed by Group company M & C SYSTEMS CO., LTD. For this reason, M & C SYSTEMS has established the Basic Information Security Policy.

Basic IT Service Management Policy

M & C SYSTEMS manages and operates MARUI GROUP's IT systems. This company has established the Basic IT Service Management Policy to facilitate swifter and more accurate responses to rapidly changing customer needs and constructs and implements ongoing improvements to its management systems based on this policy.

PrivacyMark Certification

Group companies M & C SYSTEMS CO., LTD.; Epos Card Co., Ltd.; MOVING CO., LTD.; MRI Co., Ltd.; and MARUI HOME SERVICE Co., Ltd., handle personal information in the course of their businesses. The personal information protection systems of these companies are compliant with Japanese Industrial Standards Committee (JISC) standards and have been certified by JIPDEC, granting these companies permission to use the PrivacyMark.

ISO 27001 and ISO 20000 Certification

Group company M & C SYSTEMS CO., LTD., is responsible for managing and operating MARUI GROUP's IT systems. This company received PrivacyMark certification in 2001 to improve its systems for managing personal information. Furthermore, in 2006 its system centers received information security management system certification. In March 2007, after the development of international standards as well from standards from the Japanese Industrial Standards Committee related to information security management systems, M & C SYSTEMS acquired ISO 27001 certification, and ISO 20000 certification was later achieved in April 2008. M & C SYSTEMS's ability to be certified under these standards is a reflection of the high evaluation of its quality services that enable it to quickly respond to system malfunctions, prevent recurrences of issues, and provide other pertinent support.

MARUI GROUP Environmental Policy

MARUI GROUP views all the resources it uses in its business as being borrowed from society. Based on this belief, we examined the impacts of our business on natural capital and then revised the MARUI GROUP Environmental Policy, which was originally established in 2008. The revision was conducted in 2016 to enable the policy to better guide us in preventing climate change and pollution and otherwise advancing eco-friendly business activities on a Groupwide basis.

Marui Group Procurement Policy

MARUI GROUP engages in responsible procurement together with business partners across the entire supply chain with respect to the development of private brands. Based on the following procurement policy, the Company explains its policies to business partners, after which it performs surveys and has dedicated staff from the Sustainability Department conduct on-site audits. The results of these activities are shared with the business partners in question so that we may advance initiatives together.

Provision of Safe and Trustworthy Products

MARUI GROUP aims to live up to the trust of its customers and continue to provide them with safe and trustworthy products. For this reason, we have established the MARUI GROUP Quality Standards, a unique set of standards that we expect all suppliers to adhere to.


The MARUI GROUP Hot Line (internal reporting system) has been established as a means for preventing the occurrence of legal violations or misconduct by organizations or individuals and for correcting any issues that may be discovered. This reporting system is made available to both employees and business partners. The MARUI GROUP Hot Line is operated in accordance with internal regulations and provides a venue for reporting to the Audit Department of MARUI GROUP or to an outside lawyer. Regulations are in place to prevent whistle-blowers from suffering any detrimental treatment as a result of filing reports.

This sustainability website is designed to accommodate people with color blindness.