Financial Inclusion of All Customers
MARUI GROUP is supported by the aggregate total of 200 million customers that visit its 31 stores each year as well as more than 6.3 million EPOS cardholders. One of our missions is to provide financial services that help realize fulfilling lifestyles to youths and all other customers.
Circumstances Surrounding FinTech
The focus of consumers is shifting away from valuing physical goods to placing more emphasis on fulfilling lifestyles. Moreover, the advancement of information and communications technology (ICT) is making financial services more readily available to everyone.
- Source: Flow of Funds—Overview of Japan, the United States, and the Euro Area, Bank of Japan, 2016
- Source: White Paper: Information and Communications in Japan 2016, Ministry of Internal Affairs and Communications
Transition from Credit Card Services to FinTech
The term "FinTech" is a portmanteau of finance and technology and is used to refer to a category of new finance services that utilize cutting-edge IT to deliver greater convenience. MARUI GROUP sees the fundamental goal of FinTech as being able to supply financial services to customers that are not able to take advantage of traditional financial services. In other words, it is FinTech's mission to promote financial inclusion by supplying financial services to everyone. In this respect, one of MARUI GROUP's missions is to provide financial services that help realize fulfilling lifestyles to youths and all other customers. We thus chose the transition from credit card services to FinTech, redefining our operations in this area from a forward-looking perspective.
Financial Services in Our Daily Lives
Previously, MARUI GROUP only provided financial services, such as payment and borrowing services, through its credit cards. In the future, however, the Company will strive to expand its offerings to include services for saving, increasing, and lending money as well as for encouraging others and preparing for contingencies. We will engage in open innovation activities with venture and other FinTech companies to develop such services in various fields.
EPOS Card Utilizing Unique Credit Expertise
EPOS cards are multipurpose, IC-chip-equipped Visa cards that are held by 6,360,000 customers (as of March 31, 2017). We possess unique credit expertise that enables us to shape customers' credit based on their usage and payment records, rather than assigning credit based on a customer's age, profession, or income. This expertise is one of the reasons that our cardholder base is characterized by a large number of young people, who tend to have large demand for credit, and women.
In addition, we offer an official EPOS card smartphone application that provides access to some of the major functions of the EPOS Net website for cardholders. This application was developed based on input received from customers at planning meetings. Application users can choose from auto-login or two other login options, view a calendar that displays credit card usage dates and amounts, confirm their payment amounts, and change revolving payment configurations, all from their smartphone.
Commencement of Apple Pay Compatibility for All EPOS Cards
In March 2017, it became possible to use Apple Pay with all EPOS cards. EPOS cardholders are now able to register their card with their iPhone or Apple Watch, a simple process that allows for payments to be made quickly and securely just by requesting QUICPay at the register. Payments made in this manner even accumulate EPOS points. Moreover, users can utilize their device's Touch ID fingerprint recognition feature to prevent others from taking advantage of their card.
In addition, users that have downloaded the official Suica application can use the Apple Pay feature to charge their mobile Suica e-money card and purchase commuter passes.
As of May 2017, we provided a total of 28 different collaboration cards, including partner company and facility cards as well as fan club cards designed based on popular video games or characters. One goal of collaboration card initiatives is to establish locations for issuing cards throughout Japan. EPOS card application desks are staffed by Group employees possessing both retail and credit card expertise. These employees offer fined-tuned support that includes providing advice on card promotion techniques to the sales staff of partner facilities. This support helps create fans of partner facilities and otherwise increase their value.
Otomate EPOS CARD
©IDEA FACTORY Co., Ltd. / Design Factory INC.
Capcom EPOS CARD
©CAPCOM CO., LTD.
ALL RIGHTS RESERVED.
KOEI TECMO GAMES EPOS CARD
Characters designed by Tohko Mizuno
©KOEI TECMO GAMES CO., LTD.
All rights reserved.
ROOM iD Reliable Rent Guarantee Service
ROOM iD is an advanced-payment rent guarantee service offered by Epos Card Co., Ltd., that bundles advanced payment and guarantee services for renters. As this service guarantees monthly rent payments will be made, it eliminates the need for renters to identify a guarantor when moving into an apartment. Moreover, renters can accumulate EPOS points by making rent payments with their EPOS card. This highly convenient service also offers benefits for property management companies by reducing their workload in relation to rent guarantees and contracting procedures.
Tamaru Market Allowing for Accumulation of up to 30 Times the Normal Amount of Points
Tamaru Market is an online shopping site that links to more than 400 stores, including big-name stores that offer everything from shopping to travel and restaurant reservations. When making purchases on their favorite shopping site, EPOS cardholders can choose to pay with their EPOS card via Tamaru Market, which will allow them to accumulate points anywhere from double to 30 times the normal amount of points as determined by the site.
Donations through EPOS Points
MARUI GROUP has included a donation option on the list of EPOS point exchange options, providing an outlet for cardholders who wish to contribute to society. Well-meaning cardholders can choose from among 14 donation targets that have been sorted into four categories: support for children's education through UNICEF, humanitarian and refugee aid, environmental and regional support, and support for differently abled individuals.
Selectable donation targets:
UNICEF, Médecins Sans Frontières, World Vision Japan, Japanese Red Cross Society, Plan International Japan, etc.
- Miu Masutani
- Leader, Card Application Center,
MARUI CO., LTD.
- The type of joy sought by each customer that comes to our card application centers is different. As I explain our services to customers, I often feel that my words resonate with them when I describe how I felt in a similar position. I think application centers should be venues for us to ask customers what is needed for the joy they seek and then attempt to provide this joy. Please feel free to stop by one of our application centers on your next shopping trip.
- Kei Kotani
- Sales Promotion Section 2,
Sales Promotion Division,
Epos Card Co., Ltd.
- Our EPOS card lineup includes collaboration cards offered through arrangements with our business partners. As we build trusting relationships with partners, we often discuss how EPOS cards can be used to provide joy to customers. In terms of payment services, credit cards are just one tool that can be used. I want to go further than payment services, working together with partners to offer even more convenient services to customers through cards.
Receipt of 16th Porter Prize
MARUI GROUP's credit card services business was awarded the 16th Porter Prize. The rationale for our selection included a high evaluation of factors such as how we ensure the convenience of credit card issuance in recognition of our cards' position in supporting retail, how our cards are largely held by customers under the age of 40 due to our policy of building creditability together with customers, and the large ratio of revolving payment usage.
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